Effective August 20, 2026

Lifestyle Therapy & Coaching — Privacy Policy

Lifestyle Therapy & Coaching ("LTC," "we," "us") is operated by JC Enterprise Group, Inc., 5416 Alumni Drive NW, Huntsville, AL 35806, (256) 850-4426. This policy covers our website and coaching services. Licensed therapy you receive from our clinicians is protected health information (PHI) governed by a separate HIPAA Notice of Privacy Practices, not this policy.

1. Coaching vs. clinical care

• Coaching / this website: covered by this Privacy Policy. Coaching is not medical or mental-health treatment.
• Licensed therapy: provided by licensed clinicians and governed by the HIPAA Notice of Privacy Practices you receive when you begin clinical care. Do not send clinical/health details through general website forms; use the intake process provided for care.

2. Information we collect (coaching/website)

• Contact & account — name, email, phone, and details you submit through forms, scheduling, or sign-in.
• Coaching content — goals and information you share in a coaching context.
• Purchases — payment status/transaction IDs via Stripe; we do not receive full card numbers.
• Usage & device — coarse diagnostics and essential events.

3. How we use it

To provide coaching, scheduling, and products; to respond to inquiries; to process payments; and to improve our services using aggregated/de-identified data. We do not sell personal information or use the information you share for third-party advertising.

4. Sharing (and limits)

Contracted processors only (Stripe for payments, scheduling/EHR for booking, hosting/email, error monitoring configured not to receive the content of your coaching or health information). We may disclose if required by law, to protect safety, or in a business transfer. Health information tied to licensed care is handled only under the separate HIPAA notice.

5. Retention, rights & deletion

Coaching/website data is kept while your relationship with us is active and as required by law. Request access, correction, or deletion at support@neurospirelabs.com (or your brand contact). GDPR and CCPA rights apply; we do not sell or "share" personal information for advertising. (Health-record retention for clinical care follows the HIPAA notice and applicable law.)

6. Security & children

Encryption in transit and access controls. LTC's services are intended for adults 18 and older (minors receive clinical services only with guardian involvement per the clinical intake).

7. Protected Health Information

Not all information we hold is Protected Health Information (“PHI”). PHI means individually identifiable health information created or received by the clinical practice in the course of providing treatment, payment, or health care operations — for example clinical session notes, diagnoses, treatment plans, clinical assessments administered as part of care, and the billing records associated with them.

Self-help and educational content you create is not PHI. Journal entries, check-ins, goals, and self-administered assessments taken outside a course of treatment are personal data we protect under this policy, but they are not clinical records and are not subject to HIPAA.

8. Data retention

Clinical records (PHI) are retained for the period required by applicable law and professional standards. The retention clock runs from the date of service, not from the date of last contact.

Account data is retained for as long as your account is active. On closure we archive rather than delete, so a returning member's history can be restored. Deletion occurs only on request, subject to the exceptions below.

We may retain data beyond these periods where required: to comply with a legal obligation, to resolve a dispute, to enforce our agreements, or where the records are subject to a litigation hold. A litigation hold suspends deletion entirely, including a deletion you have requested, until the hold is lifted.

9. Requesting your records

Requests to access, correct, export, or delete your records must be made in writing to the contact address below and must identify the records sought.

Records are produced within 30 days of a verified request, with one 30-day extension where necessary and where we notify you of the reason.

Where a record contains information about another person — for example a shared journal — we provide your own entries only. We will tell you that a shared record exists and that part of it has been withheld; releasing another person's entries requires their consent or a court order naming them.

Identity verification is required before any record is released.

10. Data breach — notification & remediation

If we discover a breach of unsecured personal data, we will:

• Contain the incident and preserve evidence, including access logs, for investigation;
• Assess the scope — which individuals, which categories of data, and whether the data was usable, readable, or decipherable;
• Notify affected individuals without unreasonable delay and in no case later than 60 days after discovery, by email and, where email is unavailable or the breach is substantial, by written notice, stating what happened, what data was involved, what we are doing, and what you can do;
• Notify regulators where required by law;
• Remediate — revoke compromised credentials, patch the cause, and where appropriate provide credit monitoring at our expense;
• Review the incident and record what changed as a result.

We maintain a written incident-response plan. Nothing in this section limits any right you have under applicable law.

11. Versioning

This policy is versioned. Minor corrections increment the decimal (2.0 to 2.1); a material revision increments the whole number (2.0 to 3.0). The version in effect at the time an incident, claim, or dispute arises is the version that governs that matter, regardless of any later revision. Prior versions and their effective dates are retained and available on request.

12. Changes & contact

We'll revise the "Last updated" date on changes. support@neurospirelabs.com · JC Enterprise Group, Inc., 5416 Alumni Drive NW, Huntsville, AL 35806 · (256) 850-4426